James Cave Location
- Boston, MA, US
James Cave Work
- 2025 - now VP, CX @
- 2023 - 2025 GM, Head of North America Service Operations @
- 2023 - 2023 GM, Head of US Service Operations @
- 2021 - 2023 Regional Director, NA Customer Service @
- 2020 - 2021 Senior Director, Retail Credit Customer Experience @ Macy's
- 2017 - 2020 Senior Director, Omnichannel Customer Experience @ Macy's
- 2016 - 2017 Senior Director, Outsourcing and Operations Support @ Macy's
- 2014 - 2016 Director, Outsourcing Strategy and Workforce Management @ Macy's
- 2013 - 2014 Director, Omnichannel Customer Service @ Macy's
- 2012 - 2013 Senior Manager, Customer Self Service Initiatives @ Macy's
- 2010 - 2012 Executive Development Program @ Macy's
James Cave Education
- Xavier University
Bachelor of Science (Business Administration; Economics)
2006 - 2010
James Cave Skills
- Customer Service
- Retail
- Leadership
- Fundraising
- Microsoft Excel
- Customer Satisfaction
- Management
- Analytics
- Data Analysis
- Market Research
- Social Media
- Social Networking
- Team Leadership
- Voice
- Religion
- Qualify
- Human Resources
- Concepts
- Signs
- Presentations
- Rightnow Technologies
- Ethnicity
- Key Performance Indicators
- Seating
- Conversation
- Project
- Search
- Blueprint
- Resume
- Cans
- Training
- Audience
- Delta
- Customer Data
- Business Services
- Partnerships
- Reporting
- Communication
- Gender
- Electronics
- Privacy Law
- Strategic Thinking
- Discrimination
- Agents
- Origin
- Empower
- Foundations
- Calls
- Route
- Advertising
- Racing
- Coaching
- Hard Copy
- Telecommunications
- Temporary Placement
- Vru
- Strategy
- Infrastructure
- RACF
- Credit
- Applications
- Project Management
- Policy
- Pages
- Medicine
- Defects
- Process Improvement
- Design
- Utilization
- Treating
- Research
- Evaluation
- Contact Centers
- Faq
- Operations
- On Line
- Selling
- Branding
- Business Administration
- Insite
- STAR
- Magicians
- Attachments
- Internal Audit
- CX
- Equal Employment Opportunity
- Career Opportunities
- Time Management
- Optimization
- Piloting
- Mental
- Executive Management
- Campaigns
- Job Postings
- Program Management
- Performance Appraisal
- Stage
- Quantitative Analytics
- Gender Identity
- Rallies
- Legal
- Sexual Orientation
- Job Posting
- Stakeholders
- IVR
- Strategic Planning
- Executive Positions
- Metrics
- Knowledge Base
- Location
- Science
- Economics
- Calibration
- Disability Insurance
- Military
- Responsibility
- Award Winner
- Mason
James Cave Summary
- James Cave, based in Boston, MA, US, is currently a VP, CX at Quince. James Cave brings experience from previous roles at Wayfair and Macy's. James Cave holds a 2006 - 2010 Bachelor of Science in Business Administration; Economics @ Xavier University. With a robust skill set that includes Customer Service, Retail, Leadership, Fundraising, Microsoft Excel and more. James Cave has 1 emails and 2 mobile phone numbers on RocketReach.
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