2007 -
2010 L1 Manager - Federal Midrange @ IBM Australia
2006 -
2007 Service Delivery Manager - Federal @
2003 -
2006 Service Delivery Manager @ EDS Technologies
2000 -
2003 Technical Delivery Team Manager Midrange @
1999 -
2000 Team Leader UNIX @
Peter Cook Education
University of New England (AU)
Bachelor of Computer Science
1992
-
1995
Peter Cook Skills
IT Service Management
Incident Management
Data Center
ITIL
Third Parties
Outsourcing
Governance
Service Improvement
Change Management
Process Improvement
Customer Oriented
IT Management
Management
Sla
Technical Support
Unix
People Management
Metrics
Security
Client Services
Hardware
Change Control
Configuration Management
Customer Focus
Deliverables
Customer Satisfaction
Escalation
IT Outsourcing
Project Portfolio Management
Service Delivery
Vendor Management
IT Strategy
Peter Cook Summary
Peter Cook, based in Delacombe, VIC, AU, is currently a Senior IT Consultant at Jim's IT Services - Ballarat. Peter Cook brings experience from previous roles at IBM, IBM Australia and Macquarie Telecom. Peter Cook holds a 1992 - 1995 Bachelor of Computer Science @ University of New England (AU). With a robust skill set that includes IT Service Management, Incident Management, Data Center, ITIL, Third Parties and more. Peter Cook has 1 emails and 1 mobile phone numbers on RocketReach.
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